POWER-CO COMPANY Shipping & Delivery Policy

At POWER-CO COMPANY, we are committed to providing high-quality solar and backup power solutions backed by trusted warranties. To maintain the validity of your warranty, all products must be installed, operated, and maintained in accordance with the terms outlined below.

We aim to provide a clear, transparent, and customer-friendly delivery process for all solar and backup-power products. By placing an order with POWER-CO COMPANY, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.

1. Order Processing & Handling Time

• Orders are processed within 1–2 business days after payment reflects in our account.
• Customers will receive a confirmation email once the order is ready for dispatch or collection.
• If any item is out of stock or requires additional handling time, POWER-CO COMPANY will notify the customer before order processing continues.

2. Delivery Methods & Timeframes

• Delivery is available within South Africa only.
• Standard delivery timeframe is 2–7 business days, depending on destination and courier lead times.
• Deliveries to remote or high-risk areas may require additional time or incur extra courier charges.
• Customers may choose to collect orders in person or nominate their own courier service.

Note: Delivery timeframes are estimates and may vary due to courier workload, route delays, or unforeseen circumstances.

3. Ownership, Risk & Insurance

• All orders are shipped at the customer’s instruction.
• Once goods leave the premises of POWER-CO COMPANY, ownership and responsibility transfer to the customer.
• Orders are shipped without insurance unless the customer specifically requests and pays for optional courier insurance.
• Customers seeking full protection during transit are encouraged to request shipping insurance prior to dispatch.

4. Transit Liability Disclaimer

POWER-CO COMPANY is not liable for any loss, damage, or delay that occurs during transit, including but not limited to:

• Theft, hijacking, fire, vandalism, or looting
• Courier mishandling or negligence
• Natural disasters or extreme weather conditions
• Accidents, mechanical failure, or force majeure events

Once the order has been handed to the courier or collected in person, POWER-CO COMPANY’s responsibility is considered fulfilled.

5. Packaging & Special Handling

• Standard packaging is included with all orders.
• Fragile products such as solar panels, batteries, and glass-covered components may require additional protective packaging.
• Any extra packaging fees will be communicated to the customer and must be approved before dispatch.

6. Customer Responsibilities

To ensure smooth and timely delivery, customers must:

• Provide accurate delivery information, including unit or complex details.
• Supply a valid mobile number and email address for courier communication.
• Ensure someone is available at the delivery address to receive and sign for the order.
• Inspect goods immediately upon delivery.
• Report any visible damage directly to the courier before signing.
• Notify POWER-CO COMPANY in advance if using a personal courier.

7. Using Your Own Courier

Customers may choose to use their own courier service. Once goods have been handed over to the customer’s selected courier, POWER-CO COMPANY’s obligation is complete and all risks and responsibilities transfer to the customer.

8. Failed or Missed Deliveries

A delivery may be considered failed if:

• The address provided is incorrect
• No one is available to receive the parcel
• The customer refuses to accept the delivery

In such cases:

• A re-delivery fee may apply
• Any courier storage or return fees will be for the customer’s account

9. Proof of Delivery (POD)

The following documents serve as official proof of delivery:

• Signed courier waybill
• Delivery note
• Electronic delivery confirmation

If any person at the designated delivery address signs for the parcel, the delivery will be considered successfully completed.